Policies

Policies of The Entertainment Lighting Company Limited include:

Return and Refunds Policy

Our standard refunds policy is that any monies owed will be returned within a 7 day period. Under no circumstances may goods supplied against a firm order be returned to us without prior written consent and the receipt of your advice note stating the reason for the return and the number and date of our invoice. Returned goods must be securely packed, and unless we arrange collection, consigned carriage paid. If we collect we reserve the right to charge a handling charge, and the issue of our collection note will not bind us to issue any credit in respect of the goods. Damaged goods/shortages must be notified within 48 hours of delivery or collection. All goods to be returned must have a returns authorisation number issued. Acceptance of these goods upon delivery implies acceptance of our terms and conditions of sale ( copies on request )

Privacy Policy

The Entertainment Lighting Company Limited do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Cookies are small text files stored on your computer, they do not identify you personally and are only used by this site to provide certain functionality enhancements to make your use of the site easier.
The Entertainment Lighting Company Limited will use your details to open an account should you wish to do so. We may from time to time send you information and offers on products relevant to you and your company. If you do not want to receive these please e-mail privacy@elclampsonline.com with remove in the subject line. All emails we send you will have the option to unsubscribe from our mailing list. Whether you opt in or out of receiving marketing emails from The Entertainment Lighting Company Limited, we will use your contact details to send you information on the progress of your order.
The Entertainment Lighting Company Limited is registered under the Data Protection Act, and take the privacy of your information seriously.

If you have any queries or concerns please email privacy@elclampsonline.com

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